Tour the Online Hotline
Terms of ServiceThe Terms of Service outlines important information about your privacy and acceptable use.
Waiting RoomThe Waiting Room is where you will wait for a trained hotline worker to chat with.
ChatOnce a trained hotline worker has begun your session, you can click 'Go Chat' to begin your session.
FeedbackWhen your session is complete, you will be asked to complete a feedback survey rating your experience on the Online Hotline.
Computer SafetyInformation about the safety of the Online Hotline and what we are doing to protect your anonymity and what you can do to address safety concerns.
Terms of Service
The Terms of Service explains
While you're waiting, you can click on the articles to learn more about sexual assault. A new window will open, and this will not increase your wait time.
When we're ready to start your session, the left side of your screen will change to green. When this happens, please click the 'Go Chat' button to start your session.
You'll notice that we never ask for your name or location. That way, you will remain completely anonymous. We also don't store a transcript of your chats, so nobody can view it later.
While you're chatting, a window will open up behind your chat window. This is for the end of your session, so you can ignore it for now (feel free to minimize it).
To end your session at any time, just click the red "End Chat" button located at the bottom left hand corner of the chat window.
How We Made the Online Hotline Secure and Anonymous
- We do not capture your IP (computer) address once you decide to chat. This means that we'll have no record that you were ever here.
- We do not save a transcript of your session. Once you close your Online Hotline chat window, that text is not retrievable.
- We encrypt all of the data. Every time someone hits "send", the words are encrypted using 128-bit SSL technology. That way, the text cannot be intercepted and read while in transit. This is the same level of security that banks use to handle transactions.
- We built the Online Hotline using special anonymous routing methods that obscure the connection between the you and our hotline staffers via the use of unique codes.