Password Problems

Have you forgotten your password?

Click HERE to reset your password. You'll need the email address you registered with and the answer to your secret question. If you can't remember them send us an email at during business hours.

If you need help after business hours give us a call at 1-866-95-RAINN.



Registration and Approval Process

If you receive the message: "Oops! Your account hasn't been approved yet." it is either because your account is inactive or it has not been approved yet.

Remember, your account will only be approved if you have completed all of the in-person and online training. You must send an email to notifying us that you have completed all of the training. It can take up to 48 hours for your account to be approved. Once it is approved you'll receive an email with instructions on how to log in.



Still Need Help?

24/7 Telephone Support

RAINN provides 24/7 technical support via our toll-free number. You can reach us at 1-866-95-RAINN.


Email Support

If email is suitable for your issue, we can be reached at or via the box below. Please be as descriptive as possible when writing us and don't forget to include your username.